Refunds

Multiple Students (Bulk) Refunds
This feature allows users to apply a refund to multiple payments at the same time.  It helps save time when users are dealing with a high number of refunds....
Tue, 29 Aug, 2023 at 8:54 AM
Partial Refund - Distribution for item with multiple categories/accounts
SCENARIO: An item was created with revenue being distributed amongst more than one category or account name. QUESTION: How is a partial refund distribu...
Tue, 25 Apr, 2023 at 2:08 PM
Refund in Progress Status
The Refund in Progress status is available in the SchoolCash Register and SchoolCash Catalog.  The status applies to all SchoolCash Online refunds from the ...
Wed, 25 Nov, 2020 at 3:49 PM
Refund Notifications
Online Refunds: Refunds initiated in SchoolCash Catalog will show as Pending until they are successfully processed. An email notification will be se...
Thu, 26 Nov, 2020 at 10:13 AM
Refund Public Items Purchased Using SchoolCash Register
Refunds To access the refund page for public items, users must access the public items checkout page first and click on the Refunds tab.   Users can s...
Tue, 16 Feb, 2021 at 2:07 PM
Refund Timeline
QUESTION: What is the timeline for a refund? RESPONSE: Parent purchased an item through SchoolCash Online the refund window is 360 days. For a...
Tue, 9 Feb, 2021 at 11:47 AM
Refunded Incorrect Student
QUESTION: The wrong student was refunded through the SchoolCash Catalog. Can this be fixed? RESPONSE: This cannot be undone. PROCESS: Info...
Wed, 27 Jan, 2021 at 11:44 AM
Refunds and Transaction Fees
QUESTION: Are transaction fees refunded? RESPONSE: Transaction fees are: Reimbursed for a FULL refund Not Reimbursed for a partial refund Rela...
Tue, 7 Jun, 2022 at 12:05 PM
View Refund Comment
  QUESTION:   How can I see the comment entered when an item was refunded? RESPONSE: Currently the best way to look up the SchoolCash Register refund...
Thu, 26 Nov, 2020 at 2:16 PM