Congratulations, you’re now activated on our newest payment processor which will power many payment innovations in our SchoolCash suite. We understand this processor change may trigger some internal process changes, that’s why we’ve put together this onboarding guide to make the transition as seamless as possible for you.


In this guide, you’ll find answers to many of the frequently asked questions. If you happen to have questions that aren’t covered here, please feel free to contact us at [email protected] and we’ll be sure to get you the answers you need.


TABLE OF CONTENTS


New Processor Support & Communication

Great news, by transitioning to the new payment processor, the KEV support team will now be your single point of contact for any support inquiries, including payments. All future payment processor communications will also come directly from KEV.


Banking Details


ACH/EFT ID’s & Debit Blocks

To seamlessly withdraw monthly payment processing fees and/or automate the collection of refunds, Nuvei requires the ability to debit your settlement bank account. Therefore, it is critical that your merchant settlement account has one of the following requirements setup:

  • The bank account does not have a debit block, or
  • You must reach out to your bank and add the following ACH/EFT ID for the new processor: US - 2026372290 / CDN - 98000-0012


Change or Add Bank Accounts

If you would like to change or add a different merchant deposit account for processing fee withdrawals or food services, please complete the following form and submit the change request to Nuvei’s ACH Department as instructed in the form.


Enabling New SchoolCash Features

There’s no action required from the district. As part of KEV’s enablement process, as soon as you’ve been activated on the new processor, our team will turn on all new SchoolCash features for your district.


You can find a complete list of Fall 2023 Release Features as well as training and enablement material.


End Terms With Previous Processor

Please do not terminate your existing processor until at least the end of the school year. KEV will be sending out communications when we think it is appropriate for you to end your terms with your previous processor. Refunds, recurring payments, and chargebacks for payments made with the previous processor will continue to be processed through the end of the 2023/24 school year.


Monthly Statements: Transactional Customers (KEV Automatically Collects Processing Fees)


How can I access my statements?

You can now use the new enhanced merchant reconciliation tool in SchoolCash to view transactions and complete your monthly or daily reconciliation. All transactional data in the merchant reconciliation tool is directly pulled from the processor's merchant dashboard via API. Monthly statements will not be mailed.


What happens with refunds that are for payments that were processed using my previous processor?

You will continue to receive statements from your previous processor for refunds that have been processed for purchases that were made prior to your migration to Nuvei. These will show on your merchant bank account as debits and will show on the merchant tool as negative credits (separate from any Nuvei processing).


What happens with scheduled payments that were set up prior to the migration to Nuvei processing?

You will continue to receive statements from your previous payment processor showing any payments for scheduled payments that were set up prior to your migration to Nuvei. These will show as credits on your merchant statement and on the merchant tool as a credit (separate from any Nuvei processing).


What happens with Clover processing?

You will continue to have access to the Clover dashboard. The Clover deposits will show on your merchant bank account as well as on the merchant reconciliation tool and continue to be processed through your previous payment processing.


If you did not have access to the SchoolCash Merchant Reconciliation Tool with your previous merchant processor, you will not see those refunds or scheduled payments in the merchant reconciliation tool.


Monthly Statements: Non-Transactional Customers (Clients Directly Pay The Payment Processor)


How can I access my statements?

Contact your CSM for further details.


What happens with refunds that are for payments that were processed using my previous processor?

You will continue to receive statements from your previous processor for refunds that have been processed for purchases that were made prior to your migration to Nuvei. These will show on your merchant bank account as debits and will show on the merchant tool as negative credits (separate from any Nuvei processing).


What happens with scheduled payments that were set up prior to the migration to Nuvei processing?

You will continue to receive statements from your previous payment processor showing any payments for scheduled payments that were set up prior to your migration to Nuvei. These will show as credits on your merchant statement and on the merchant tool as a credit (separate from any Nuvei processing).


What happens with Clover processing? 

You will continue to have access to the Clover dashboard. The Clover deposits will show on your merchant bank account as well as on the merchant reconciliation tool and continue to be processed through your previous payment processing.


If you did not have access to the SchoolCash Merchant Reconciliation Tool with your previous merchant processor, you will not see those refunds or scheduled payments in the merchant reconciliation tool.


Payment Processor (Merchant) Reconciliation & Chargebacks

The new payment process has enabled us to make significant improvements to the merchant reconciliation and chargeback processes. We know how time-consuming and tedious merchant reconciliation can be, which is why we’ve enhanced our tool to be more intuitive and made back-end process changes to reduce the frequency of non-zero differences between debit and credit transactions. To further save you time, we’re also giving you complete visibility into chargebacks and receipts right from within the SchoolCash platform. Not only that but, the reimbursement of funds back to the district will automatically be initiated.


Following are a variety of resources created to help you successfully navigate the new features and answer any questions you might have: 


Point of Sale (POS) Devices

Switching processors has enabled us to power the next generation of point-of-sales solutions. We will be launching new devices in Spring 2024 which can be used together with the Register, or in standalone mode where specific items are configured in the device. Best of all, payment details are automatically posted to the correct G/L and deposited into the desired bank account – ensuring a seamless reconciliation process.


To learn more about the new devices, please contact your Customer Success Manager (CSM). 


What happens to my Clover devices?

Please note your Clover devices will continue to work and there is nothing to do at this point for them. If you require additional devices, you can speak to your CSM. Both new and Clover devices can work seamlessly together. 


How do I order new devices?

Please reach out to your Customer Success Manager (CSM) and they will guide you through the process.