Introduction

Refunds are a crucial part of managing transactions in a POS system. They allow users to correct mistakes, accommodate customer returns, and ensure accurate financial records. Understanding how to process refunds efficiently helps maintain a smooth operation and high customer satisfaction.

Refunds

POS 1 screen transactions can be refunded via the School Cash Catalogue. Users see all transactions made via POS appear in SCC and can click on Refund to initiate the refund process.

Initiating a Refund

  1. Click on Refund to open the refund screen. This screen displays all items paid via POS and eligible for refund.
  2. Select each individual transaction or enter the total value in the field for the refund amount.
  3. Enter the reason for the refund.
  4. Confirm the refund.

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