SchoolFunds Online Support Portal

QUESTION: In viewing previous year catalogs, it has been noted that there is an item which is still active.  What, if anything, should be done? RESPON...

  QUESTION: Why does an attachment disappear when there is a partial refund? RESPONSE: If the student owes money for an item and a refund (in any amo...

QUESTION: My course attachment no longer displays any students attached to the item, why? RESPONSE:  Something may have changed in the uploaded Schedu...

QUESTION: Why do I receive an error with the 'Unlisted' item link? RESPONSE: This example has a permission form attached. If there is a perm...

QUESTION: Group Import is throwing an error, why? RESPONSE: - could be permissions...have system administrator check this first - could be the file ...

QUESTION: Explain what happens when students leave the school and they still have outstanding fees. Can these be paid?   RESPONSE: The inactive stude...

This article explains how to resolve the error encountered when creating a permission form in SchoolCash Online, especially when copying and pasting text in...

  - QUESTION:    If the group name is the same when importing, does it just replace the old group?   RESPONSE:   When importing files to create a gro...

QUESTION: Why isn’t my item auto-attaching to new students when they enroll? RESPONSE:   The auto-attach feature is disabled when the item is expire...

QUESTION: The new school year has started and yet the current school year is defaulting to the previous school year when Create a New Item is selected, why...