SchoolFunds Online Support Portal

POS Knowledge Base Articles (SFO) 16

• Collecting Payments Using SchoolCash POS
• How to Install a SIM Card on a SchoolCash POS Device
• How to Lock Your POS SIM to a Single Carrier
• How to Set Up Variable Cost Items in SchoolCash POS
• Making Items Available for Purchase On SchoolCash POS Devices

See all 16 articles

POS Troubleshooting 11

• "Oops... There was a problem connecting to Wi-Fi" Error Message Appears When Configuring SchoolCash POS Terminal
• "There was a problem connecting to KEV" Error Message Appears When Configuring a SchoolCash POS Device
• "There was a problem connecting to a Register" Error Message Appears When Connecting SchoolCash POS
• "The transaction could not be processed" Error Message Appears When Using SchoolCash POS Terminal
• "The transaction was declined. Please re-initiate a new transaction." Error Message Appears on a SchoolCash POS Device

See all 11 articles

Merchant Dashboard User 11

• Adding a New User in Merchant Dashboard
• Changing Your Password in Merchant Dashboard
• How to Log Off from Merchant Dashboard
• How to Find Your Merchant ID Number in Merchant Dashboard
• Using Data Filtering in Merchant Dashboard

See all 11 articles

Landing Page (SFO) 1

• SchoolFunds Online Merchant Dashboard Support

SchoolCash Access User Guide 2

• SchoolCash Access User Guide (SFO)
• SchoolCash Access Administrator Guide (SFO)

How to Order SFO Supplies 2

• How to Order Supplies
• SchoolFunds Online - Time Out Default

SFO Manuals 2

• SFO Manuals
• SchoolFunds Online (SFO) for New to Role & Experienced Users

Creating Bookmark for SFO 1

• Creating Bookmark for SFO (Google Chrome, Internet Explorer or Safari)

Google Chrome Autofill - Instructions to turn off 1

• How To: Turn off Autofill - Google Chrome

Homescreen: Memo Notebook 1

• Homescreen: Memo Notebook for Users

User: My Profile Screen 3

• User Profile Screen
• How to Change Your Password for School Users
• How to Change Your Password for School Administrators

Clear Browser History 1

• How To: Clear Browser History

Vendors 4

• New Vendor Setup
• Vendor Screen Field Definitions
• How to Edit Vendor Information
• How to Search for a Vendor in the Vendor File

Signature Profiles 1

• Can the Signature Lines be Customized on Reports?

Accounts 4

• Account Setup
• Adding/Editing Accounts
• Search for An Account
• Admin: District-Wide Account Setup

Receiptees 2

• How to Setup a New Receiptee
• How to Edit a Receiptee's Information

Notifications 0

Event Codes 2

• Create a New Event Code
• Edit an Existing Event Code

Checks: Fast Flow! 1

• Checks: Fast Flow!

Checks: Creating New Checks 8

• Create a New Check Using an Encumbered PO
• New Check with an Encumbered PO Field Explanations
• Create a New Check (Without an Encumbered PO)
• New Check (Without an Encumbered PO) Screen Field Explanations
• Create a New Manual Check (not to be printed)

See all 8 articles

Checks: Edit / Delete An Unposted Check 2

• Edit an Unposted Check Before Printing and Posting
• Delete an Unposted Check

Checks: Printing and Posting Checks 4

• How to Print Checks
• Printing a Check with a Continuation Stub
• Posting Manual Checks
• Printer Alignment

Checks: Review Checks 1

• Review Checks

Checks: Void Checks 2

• How to Account For a Damaged / Voided (unusable) Check Form
• How to Void a Check

Checks: Reimbursement/Refund Check 1

• Refund and Reimbursement Checks in SchoolFunds Online

Checks: Document Attachment for Checks 1

• Document Attachment for Checks

P-Cards: Purchasing and Using Purchasing Cards 1

• How to Set Up and Use Purchasing Cards (P-Cards) in SchoolFunds Online

Receipts: Fast Flow! 1

• Receipts: Fast Flow!

Receipts: Create New Receipts 4

• Create a New Receipt to be Printed
• SFO - Entering Receipts: New
• Creating New Manual Receipts (receipt won't be printed)
• New Receipt - Detailed Field Explanations

Receipts: Editing/Deleting Unposted Receipts 2

• Edit an Unposted Receipt Before Printing and Posting
• Delete an Unposted Receipt

Receipt: Printing and Posting Receipts 2

• Printing Receipts
• Printing a Receipt with a Continuation Stub

Receipts: Post Deposit 4

• How to Post a Deposit
• How to Use the Automated Deposit Ticket Process
• Manual Deposit Ticket
• How to get a replacement for the Deposit Analysis report

Document Attachment to Deposits 1

• Attaching a Document to a Deposit

Receipts: Review Receipts 1

• How to Review Posted Receipts

Receipts: Void Receipts 2

• How to Void a Receipt
• How to Account for a Damaged (unused) Receipt Form

JE: Bank Interest/Other Credits 3

• How to Post a Bank Interest/Other Credits Journal Ent
• Bank Interest JE Using Multiple Accounts
• Journal Entries - SFO

JE: Bank Charge/Other Debits 2

• How to Create a Bank Charge/Other Debits Journal Entry
• Bank Charge JE Using Multiple Accounts

JE: Returned Check (NSF JE) 5

• How to Create a Returned Check Debit Journal Entry
• How to Create a Returned Check Letter
• How to Post a Returned Check Repayment
• Get a List of Returned Checks Not Repaid
• Remove an Item From the Returned Checks Not Repaid List

JE: Transfers 4

• How to Transfer Funds from a Single Account to a Single Account
• How to Transfer Funds from Multiple Accounts to a Single Account
• How to Transfer Funds From A Single Account to Multiple Accounts
• How to Transfer Funds Between Asset Accounts

JE: Edits 14

• How to Change the Account Number on a Posted Check
• How to Correct a Check Posted for a Wrong Amount
• How to Reverse (Void) a Check to Wrong Account JE
• How to Reverse (Void) a Check for Wrong Amount JE
• How to Correct the Account Number on a Posted Receipt

See all 14 articles

JE: Review JE and Reprint JE 2

• How to Review Posted Journal Entries
• How to Reprint a Journal Entry Proof Sheet

JE: Void JE 1

• How to Void a Journal Entry

JE: Cancel Prior SFO Check 1

• How to Void an Old Outstanding Check

JE: Revenue and Expense 2

• JE: Revenue and Expense
• How to Reverse (Void) a Revenue and Expense JE

PO: Fast Flow! 1

• PO: FAST FLOW!

PO: Enter New Purchase Orders 3

• How to Create a New Purchase Order (to be printed)
• How to Create a Manual Purchase Order (not to be printed)
• Purchase Order Screen Field Definitions

PO: Edit / Delete an Unposted Purchase Order 2

• How to Edit an Unposted Purchase Order
• Delete an Unposted Purchase Order

PO: Printing and Posting Purchase Orders 2

• How to Print Purchase Orders
• Posting Manual Purchase Orders

PO Approval 4

• PO Approval: School Administrator User Instructions
• PO Approval: Email Notifications Set Up Instructions
• PO Approval: Purchasing User Instructions
• PO Approval: School Administrator Set Up Instructions

PO: Review Purchase Orders 1

• Review Purchase Orders

PO: Document Attachment for PO's 2

• Attaching a Document to a Posted Purchase Order
• Attaching a Document to an Unposted Purchase Order

PO: Reprint Purchase Orders 1

• Reprint a Purchase Order

PO: Void Purchase Order 1

• Void a Purchase Order

PO: Liquidating Purchase Orders 1

• How to Liquidate Purchase Orders

SP: Basic 2

• Sponsor Portal: BASIC - Bookkeeper Instructions
• Sponsor Portal: BASIC - Sponsor Instructions

SP: Sponsor Portal with PO (Level1) 2

• Sponsor Portal: Level 1 Bookkeeper Instructions (with PO)
• Sponsor Portal: Level 1 Sponsor Instructions (with PO)

SP: Sponsor Portal with PO Approval (Level2) 3

• Sponsor Portal: Level 2 Bookkeeper Instructions
• Sponsor Portal: Level 2 Sponsor Instructions
• Sponsor Portal: Level 2 School Admin Instructions

Receipts 1

• How to Record an SFO Receipt to the Cash Register

NSF 1

• Recording NSF Transactions for Catalog Items in SFO

Refunds 1

• Comprehensive Guide to Handling Refunds in SCR

Register: Check 2

• Check Register
• Void Check Register

Register: Receipt 2

• Receipt Register
• Void Receipt Register

Register: Journal Entry 1

• Journal Entry Register

Register: Purchase Order 2

• Purchase Order Register
• Void Purchase Order Register

Registers: Payment Voucher 1

• How to Print a Payment Voucher

Register: Deposit Summary 2

• Deposit Summary Register
• Reprint a Deposit Ticket Summary

Vendor Reports 5

• Vendor History Report
• Vendor Listing Report
• One Time Vendor Report
• 1099 Report - Individual School
• Generating and Managing 1099 Reports in SFO

Sales Tax (NC only) 6

• Sales Tax (NC only): Vendor set up
• No Tax Payment Report - Sales Tax (NC Only)
• Sales Tax (NC only): Checks-How to enter sales tax on a new check
• Sales Tax Report - (NC Only)
• Sales Tax Edit Report - Sales Tax (NC only)

See all 6 articles

Receiptee Reports 3

• Receiptee History Report
• Receiptee Listing Report
• One Time Receiptee Report

Purchase Order Reports 2

• Purchase Order History Report
• Open Purchase Order Report

Event Code Reports 6

• Event Code Reports: Event Code Listing
• Profit / Loss Report For an Individual Event Code
• Profit / Loss Report For a Sponsor
• Profit Loss Summary Report For All Event Codes
• Profit Loss Detail Report For All Event Codes

See all 6 articles

Account Reports 9

• Account Reports: Account History
• Account Reports: Chart of Accounts
• Account Reports: Available Funds
• Account Reports: Trial Balance
• Account Reports: Month To Date

See all 9 articles

School Level Year End Instructions 2

• Year End Rollover - Step by Step Instructions for School Users
• Year End Rollover - Purchase Order Instructions

Bank Reconciliation 11

• Bank Recon Out of Balance? - Suggestions and Help
• Reprinting a Bank Reconciliation Report
• A Voided Check has Cleared on the Bank Statement
• Bank Reconciliation Process
• Bank Reconciliation - Step 1 Additional Information

See all 11 articles

Admin: District 19

• Description of Admin Menu
• District Information Screen
• Setting User Permissions for Vendors
• Setting User Permissions for Accounts
• Setting User Permissions for Checks

See all 19 articles

Activation 0

Working Drafts 0

POS Support Landing Page 3

• POS Support - Choose Your Platform
• How to Manage and Prevent Expired POS Transactions
• Contact Clover Device Support

Fall 2024 Release Drafts 0

Create and Manage Items 37

• . Template User Guide
• . Item Creation Tips
• (video) How To Create an Item
• Activity or Event Template (for staff)
• Add Sales Tax to Items

See all 36 articles

Attach and Manage Students or Staff to Items 17

• (video) How to Attach Students to an Item
• (videos) Outstanding Fees and How to Discover and Change from Required
• Attach Staff to Items, using Grade Attachment of Staff
• Attach Students to an Item
• Attaching Items to New Registered Student

See all 17 articles

Build and Manage Student Groups 6

• (video) How to Attach a Group
• (video) How to Attach an Item to a Group
• (video) How to Import a Group
• Create a Group in Group Management
• Delete a Group Import

See all 6 articles

Configure Unlisted and Public Items 10

• Addition of Link on School's Web Page to Public Items
• Create an Unlisted Item for Staff Purchase
• Create an Unlisted Public Item
• Creating QR Codes for Public/Unlisted Items
• Determine if an Item is Public or Unlisted

See all 10 articles

Process Refunds for Online Payments 18

• An Overview of How to Refund-Online Payments & Register Payments
• Attachment Disappears for Item with Partial Refund
• How to Process Refunds for Online Payments
• How to Refund - KEV Connect Presentation
• How to Refund - myWallet Payment Method

See all 18 articles

Generate and Analyze Catalog Reports 27

• (video) How to Generate Reports
• 1 Report with Breakdown - Value-Based Pricing (VBP) Transactional
• 2 Item Order Report CSV Breakdown - Value-Based Pricing (VBP) Transactional
• 3 Item with Options Report for Vendor & Distribution - Value-Based Pricing (VBP) Transactional
• Adoption Report - Understanding what it provides

See all 27 articles

Work with Scheduled Payments 5

• Cancellation of Scheduled Payments
• Revise Credit Card Information for a Scheduled Payment
• Scheduled Payments - Payment Setup Detailed
• Scheduled Payments - Twice a Month Frequency Detailed
• Scheduled Payments Scenario - How it works

Troubleshoot Catalog Issues 15

• Active Items from Previous School Years
• Attachment with a Partial Refund Disappeared
• Course Attachment No Longer Displays Students Attached to Item
• Error for an 'Unlisted' item link
• Error-Group Import

See all 15 articles

Prepare for Your School Catalog Rollover 5

• Year End - SchoolCash Online Rejected Payments
• Year End - SchoolCash Online Partial Payments
• Year End - Best Practice-Review Required Items, prior to SchoolCash Catalog Rollover - Manage Attachments
• Year End - SchoolCash Register - Close Out
• Year End - SchoolCash Register - Complete All Group Collections

Redeem Payment Receipts 2

• How to Validate and Redeem Receipts
• Track Redeemed Items Using Receipt Redeemer

Understand Email Notifications and Rejections 8

• Do Parents Still Receive Rejection Emails If They Opt Out of Notifications?
• Email Notifications
• Email Notifications and Due Dates in SchoolCash Online
• Email Notifications for New Fees in SchoolCash Online
• Email Reminder Notifications

See all 8 articles

Troubleshoot and Explore Online Payment Experience 20

• . SchoolCash Online - Parent Shopping Experience
• Change Credit Card Info for Scheduled Payments or Refunds
• Check Out Item Limit
• Credit Card Payments in SchoolCash Online
• Credit Card Payments in SchoolCash Online (SFO)

See all 20 articles

Rejected Items & Payments 3

• Notification of Rejected Online Payment
• Online Rejected Payments - Lockdown and Banner
• Scheduled Payment Rejection Emails

Explore Online Donations Experience 2

• Parent Donated in Error
• Collecting Donations for the Annual Terry Fox Run

Explore Meal Plan Experience 3

• Add Funds and View Purchase History
• Meal Plan Notifications and Auto-Replenish
• Meal Plan Reporting

Features - New/Enhancement 30

• Winter 2025 Product Release (SCA)
• Winter 2025 Product Release (SFO)
• SchoolCash Accounting (SCA) - Fall 2024 Product Release
• SchoolFunds Online (SFO) - Fall 2024 Product Release
• Winter 2024 Product Release

See all 30 articles

SCHOOL STORE Release Notes 90

• V.2023.5.2.16 on 06/21/2023
• V.2023.5.2.16 on 05/18/2023
• V.2023.3.4.13 on 04/20/2023
• V.2023.3.4.3 on 01/26/2023
• V.2022.4.2.13 on 11/30/2022

See all 90 articles

SchoolCash Accounting Release Notes 60

• V.2025.3.4.50 on 07/3/2025 - SCA Accounting
• V.2023.3.4.13 on 04/20/2023
• V.2023.3.4.3 on 01/26/2023
• V.2022.3.4.55 on 12/16/2022
• V.2022.4.2.10 on 11/25/2022

See all 60 articles

SchoolFunds Online Accounting Release Notes 25

• 2024.6.1.337 Release - December 2024
• 2024.6.1.297 Release - October 2024
• 2024.6.1.182 Release - July 2024
• 2024.6.1.154 Release - June 2024
• 2024.6.1.123 Release - May 2024

See all 25 articles

Track and Action Chargebacks and Disputes 2

• Managing Chargebacks for Transactions
• Managing Chargebacks From Within SchoolCash Suite

Navigate through the External Merchant Dashboard 15

• Accessing and Updating Your Account Settings in Merchant Dashboard
• Accessing and Using the Batches Section in Merchant Dashboard
• Adding a New User in Merchant Dashboard
• Changing Your Password in Merchant Dashboard
• How to Find Your Merchant ID Number in Merchant Dashboard

See all 15 articles

Record Individual Payments 26

• (video) How to waive a portion of a fee
• 4 Reasons to Use the SchoolCash Register
• Add a New SchoolCash Register Cash Drawer
• Check Payment for Multiple Items and Family Members
• Checkout Multiple Public Purchases

See all 26 articles

Record Grouped Payments using Group Collection 6

• (video) How to Create a Group Collection
• (video) How to record payments against a Group Collection (Part 2)
• Complete a Group Collection
• Create a Group Collection
• Group Collection

See all 6 articles

Review Payments and Student Item History 2

• How To Use Item History in Register
• QR Codes on Receipts

Print and Analyze Register Reports 3

• How To Produce Statements by a Group
• How To Use Register Reports
• Reprint a Receipt for an Online Payment

Issue Refunds for In-Person Payments 5

• (video) How to Refund Cash or Check Payments
• (video) How to refund online payments using the SchoolCash Register
• Refund Payments made by Cash or Check Recorded in the Register
• Refund Public Items Purchased Using SchoolCash Register
• View Refund Comment

Close Out the Register 6

• (Video) - How to Close Out the SchoolCash Register
• Add Additional Item Not Included in Receipt
• Detailed Cash Screen
• How to Close Out SchoolCash Register Drawer
• How to Close Out Waived Fees in SchoolCash Register

See all 6 articles

Troubleshoot in the Register (Modifications, Corrections and more) 16

• Check Amount is Higher than the Item Cost
• Correction of a Fully Waived Fee
• Entered Payments in Register, then Deposited in Deposit Module
• Error - How to Fix a Full Payment, Should be Partial Payment
• Error - Refunded by Cash in Register Instead of Online through SchoolCash Catalog

See all 16 articles

Purchase Items with Forms Attached 1

• Item Paid in Register - How to Complete Form

Report on Forms Purchases and Submissions 1

• SchoolCash Forms+ Report Enhancement

Manage Teacher Access and Roles 1

• SchoolCash Access Administrator Guide (SCA)

Run Reports on Shared Items and Enable Notifications 3

• How to Use the Teacher Reporting Feature
• How to Use the Teacher Email Notifications Feature
• Filtering Capabilities and Custom Forms Report 2020.8.19

Create Items and Collect Money from Students 4

• Teacher QuickStart - Catalog & Collections - Full Guide
• Teacher QuickStart Express - Item Catalog Guide
• SchoolCash Express Training Guide
• SchoolCash Access User Guide (SCA) Teacher

Check out our Video Library! 0

Order Supply Information 2

• Ordering SchoolCash Supplies - SchoolCash Accounting Users
• Ordering SchoolCash Supplies - SchoolFunds Online Users