Introduction

This article answers the question of who receives reminder emails in SchoolCash and outlines when and how these emails are generated.

TABLE OF CONTENTS

Who Receives Reminder Emails

SchoolCash can send new or reminder notifications only if a parent is registered. Reminder emails are sent to all registered parents who have not yet paid online.

  1. If the registered parent does not pay online and chooses to pay through the teacher or coach, the payment is processed through the Deposit Module (SchoolCash Accounting) or Receipting (SchoolFunds Online), which then generates a reminder email.
  2. If the school is using SchoolCash Register (SCR) or Group Collection (GC), a reminder email is generated if the payment is not recorded before the reminder email is scheduled to be sent.
    1. If payment is not recorded in SchoolCash Register (SCR) or Group Collection (GC) or if the payment is made online, the reminder email is triggered.

Steps to Verify Reminder Emails

  1. First, ask the parent, "How did you pay, online or to the teacher/coach?"
  2. Verify payment by checking reports, which include payments made online, through SCR, and through Group Collection.
  3. Check with the teacher, coach, or office to ensure there isn't an unrecorded deposit envelope.
  4. If the payment was manually recorded via the Deposit Module or Receipting, the payment will not appear on the reports.

Important Notes

Note: The Email Reminder feature does not work in conjunction with the Scheduled Payment feature, which has its own email functionality.

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