This article explains the new eCheck user experience for U.S. customers using SchoolCash Online. You'll learn how users complete payments through their online banking and how this change impacts scheduled payments, refunds, and transaction timelines.
Overview of the new eCheck experience
KEV Group released a streamlined way for U.S. users to process eCheck payments in SchoolCash Online. As of October 1, 2020, users can log into their online banking directly to select the account to debit, removing the need to manually enter routing and account numbers.
Steps to process an eCheck payment
- Select a financial institution from the list.
- Or enter the name of the institution in the search field and click the search button.
- Log in using online banking credentials.
- Select the account to debit and add a Nickname.
The Nickname appears in Payment History and refund-related email notifications.
- Follow the remaining steps until payment is complete and a receipt is generated.
Frequently asked questions
Is the banking information secure?
Yes.
Does SchoolCash Online store any banking information?
No.
Does this change impact the time for the school to receive funds?
Depending on the financial institution, funds are deposited into the school account 2 to 4 business days after the payment.
Does this change affect future scheduled payments?
Yes. Scheduled payments set up using the old eCheck method will fail. Users must re-attach their bank account using the updated steps above.
Does this change affect refunds for payments made before the update?
No. The switch to Dwolla does not impact predefined refund timelines.
Are funds withdrawn from the parent’s bank account in real time?
No. Logging into online banking only confirms the account exists. Funds continue to be withdrawn via Electronic Funds Transfer (EFT).