Welcome to SchoolFunds POS Troubleshooting

These links help you with known errors within SchoolFunds Online's SchoolCash POS. Click on the links below to access detailed troubleshooting guides for each specific error.

• "Oops... There was a problem connecting to Wi-Fi" Error Message Appears When Configuring SchoolCash POS Terminal
  
  
• "There was a problem connecting to KEV" Error Message Appears When Configuring a SchoolCash POS Device
  
  
• "There was a problem connecting to a Register" Error Message Appears When Connecting SchoolCash POS
  
  
• "The transaction could not be processed" Error Message Appears When Using SchoolCash POS Terminal
  
  
• "The transaction was declined. Please re-initiate a new transaction." Error Message Appears on a SchoolCash POS Device
  
  
• “There was a technical difficulty in processing your transaction. Please try again.” Error Message Appears When Processing a Transaction
  
  
• “The point of sale device is running low on paper. Please refill the paper roll to proceed.” Error Message Appears When Processing a Transaction
  
  
• "Transaction processing failed. Please try again." Error Message Appears When Processing a Transaction

Still need help?

If you require additional assistance, please reach out to your district contact.