Introduction
This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash.
Steps for Modifying Incorrect Payment Amount
Unfortunately, a payment amount cannot be modified once it has been confirmed. However, there are steps to address incorrect entries:
- Payment by Check: You can modify the check tender to cash, then refund the item with cash. These two entries will cancel each other out and will not affect the closeout.
- Payment by Cash: Simply refund by cash.
After refunding the incorrect payment, reattach the item in the SchoolCash Catalog and process the payment correctly through the SchoolCash Register.