SchoolFunds Online Support Portal

Introduction

This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash.

Steps for Modifying Incorrect Payment Amount

Unfortunately, a payment amount cannot be modified once it has been confirmed. However, there are steps to address incorrect entries:

1. Payment by Check: You can modify the check tender to cash, then refund the item with cash. These two entries will cancel each other out and will not affect the closeout.
2. Payment by Cash: Simply refund by cash.

After refunding the incorrect payment, reattach the item in the SchoolCash Catalog and process the payment correctly through the SchoolCash Register.

Where to Next?

• How to Access and Modify Bank Account Information
• An Instruction Guide – Chart of Accounts
• New Category/Account – How to Add