Overview

Use this guide to refund online purchases made through SchoolCash Online from within SchoolCash Catalog.

Before you begin

Refunds may not be available until at least 24 hours after the original purchase.
Payments recorded through SchoolCash Register must be refunded in SchoolCash Register.

Steps

1. Open SchoolCash Catalog.
2. Click View Items.
3. Click Student Attachments.
4. Search for the student who requires the refund.
5. Next to the student, click Refund.
6. Select the checkbox beside the item to refund.
7. Enter the Refund Amount. Partial refunds are allowed.
8. Enter the Reason for the refund.
9. Click Refund, then confirm the refund request.

Outcome

The refund is submitted and appears in SchoolCash Catalog reporting. Funds are withdrawn from the school’s bank account during processing and returned to the original payment method. A batch report is generated and a ledger transaction is created for the refund.

Details

• Discover refunds follow the same process as other credit card refunds for U.S.-based districts where the feature is enabled in SchoolCash Online.
• If a payment type cannot be refunded through SchoolCash Catalog, you must refund it by cash or Checks.

Refund support by payment type

Note

If a refund cannot be completed through SchoolCash Catalog, refund the payee by cash or Checks.

Related

• Processing Refunds Using SchoolCash POS