This guide explains the troubleshooting steps to follow if the SchoolCash Register does not balance during closeout.

What if You Don’t Balance Upon Closing Out SchoolCash Register?

Balancing is very important. Double-check the Cash in Drawer entry in Step 2.

KEV recommends running the Report Preview in Step 4 to catch any errors that may have been made.

Troubleshooting

In Step 3: Details Verification

The value of Over/Under is displayed in the Actual Payment Summary panel.

  1. Click Actual Payment Summary Details.
  2. Double-check the cash amount.
    1. Recount the cash (do not include the checks) in the Cash Drawer.
    2. Be sure to account for any float value in Step 2.
  3. Count the number of checks.
    1. Verify the number with Detail Summary.
    2. If a tender type error has occurred, Cancel the Closeout.
  4. Search for the required student.
  5. Select the Modify tab to modify the transaction.
  6. Proceed with the closeout.

Where to next?