SchoolFunds Online Support Portal

Introduction

Districts receive notifications for any chargebacks, just as you do for SchoolCash Online transactions. Please refer to our Chargeback Guides below for step-by-step instructions on managing chargebacks through the SchoolCash platform.

Steps to Manage Chargebacks

1. Log in to your SchoolCash account.
2. Navigate to the Chargebacks section.
3. Review the details of the chargeback notification.
4. Follow the step-by-step instructions in the Chargeback Guide to respond to the chargeback.
   
   

Chargeback Guides:

• Merchant Reconciliation User Guide – US Districts
• Merchant Reconciliation User Guide – Canadian Districts

Where to next?

• Re-Assigning POS Devices to a Different School
• Processing Refunds Using SchoolCash POS
• Network Connectivity Guide for SchoolCash POS